
























Frequently Asked Questions

We recommend waiting at least two hours after feeding your pet a meal or treat to swab. (Water is fine—no delay necessary.) This helps ensure you get an uncontaminated sample.
The kit includes clear instructions to ensure proper sample collection. Simply swab the inside of your pet’s cheek for the recommended time (usually 15-30 seconds). If the sample isn’t sufficient, our lab will notify you and provide guidance for retesting at no extra cost.
We get it—some pets can be a handful! Try collecting the sample when your cat is calm, such as after a meal or during a cuddle session. Gently rub the swab inside their cheek. If they resist, you can try again later. Patience is key, and treats afterward can help!
To collect the sample: 1. Use the provided swab to gently rub the inside of your pet's cheek for 15-30 seconds. 2. Ensure the swab collects saliva and cheek cells, not just surface debris. 3. Let the swab air dry before placing it in the collection tube. Follow the included instructions carefully for the best results!
If the swab is contaminated (e.g., touches fur, surfaces, or anything other than your pet's cheek), use a clean swab from the kit. Contaminated samples may affect the accuracy of the results, so it's important to keep the swab sterile. If you run out of swabs, contact our support team for assistance.
It's best to wait at least 30 minutes after your pet has eaten, drank, or chewed on anything. This helps ensure a clean sample without contamination from food, toys, or other substances. Gently swab their cheek once this time has passed for accurate results.
If your pet DNA kit includes Emotional Support Animal (ESA) certification, be aware that legal recognition of ESA certification varies. In the U.S., ESA status is protected under the Fair Housing Act and Air Carrier Access Act (with restrictions). However, some entities may require additional documentation from a licensed mental health professional. Always check local laws and regulations to ensure compliance.
Yes, you can store the sample before mailing it. Just make sure to keep the swab in a cool, dry place (like a drawer) and avoid exposure to heat or moisture. We recommend mailing it within 1-2 days to ensure the best quality for testing
Yes, the DNA testing kit can be used on puppies and kittens as young as 8 weeks old. Their DNA is fully developed by this age, making the results just as accurate as with adult pets.
Frequently Asked Questions
We recommend waiting at least two hours after feeding your pet a meal or treat to swab. (Water is fine—no delay necessary.) This helps ensure you get an uncontaminated sample.
The kit includes clear instructions to ensure proper sample collection. Simply swab the inside of your pet’s cheek for the recommended time (usually 15-30 seconds). If the sample isn’t sufficient, our lab will notify you and provide guidance for retesting at no extra cost.
We get it—some pets can be a handful! Try collecting the sample when your cat is calm, such as after a meal or during a cuddle session. Gently rub the swab inside their cheek. If they resist, you can try again later. Patience is key, and treats afterward can help!
To collect the sample: 1. Use the provided swab to gently rub the inside of your pet's cheek for 15-30 seconds. 2. Ensure the swab collects saliva and cheek cells, not just surface debris. 3. Let the swab air dry before placing it in the collection tube. Follow the included instructions carefully for the best results!
If the swab is contaminated (e.g., touches fur, surfaces, or anything other than your pet's cheek), use a clean swab from the kit. Contaminated samples may affect the accuracy of the results, so it's important to keep the swab sterile. If you run out of swabs, contact our support team for assistance.
It's best to wait at least 30 minutes after your pet has eaten, drank, or chewed on anything. This helps ensure a clean sample without contamination from food, toys, or other substances. Gently swab their cheek once this time has passed for accurate results.
If your pet DNA kit includes Emotional Support Animal (ESA) certification, be aware that legal recognition of ESA certification varies. In the U.S., ESA status is protected under the Fair Housing Act and Air Carrier Access Act (with restrictions). However, some entities may require additional documentation from a licensed mental health professional. Always check local laws and regulations to ensure compliance.
Yes, you can store the sample before mailing it. Just make sure to keep the swab in a cool, dry place (like a drawer) and avoid exposure to heat or moisture. We recommend mailing it within 1-2 days to ensure the best quality for testing
Yes, the DNA testing kit can be used on puppies and kittens as young as 8 weeks old. Their DNA is fully developed by this age, making the results just as accurate as with adult pets.



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