Terms of Service

Terms and Conditions

Effective Date: June 20, 2025
Last Updated: June 20, 2025

Introduction

This website, located at animalhuman.co (the "Website"), and any mobile application or platform connected or associated with this website, as well as any information stored therein and any products or services offered through the Website (collectively, the "Services"), are owned and operated by Animal Human LLC ("Animal Human," "we," "us," or "our"). The Website provides information, education, and other services and products to a user of the Website ("you" or "Customer"). Certain features of the Website may be subject to additional guidelines, terms, or rules, which will be posted on the Website in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into these Terms of Use.

Acceptance

These Terms of Use (the "Agreement") constitute a legal agreement between you and Animal Human. By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with these Terms, or if you are under the age of thirteen (13), you must not access or use the Website.

When you visit this Website and/or send phone messages, text messages, and/or emails to us, you are communicating with us electronically. As such, you consent to receive communications from us electronically. Animal Human will communicate with you by telephone, text, email or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically (including by posting on our Website) satisfy any legal requirement that such communications be in writing. You further agree that any notices provided by us electronically are deemed to be given and received on the date we transmit any such electronic communication.

We reserve the right to modify these Terms at any time. Any changes will be posted on this page, with the updated revision date. Continued use of the Website after any such changes constitutes your acceptance of the new Terms.

Eligibility

You represent and warrant that you are at least eighteen (18) years old and legally capable of entering into a binding contract. Animal Human does not knowingly provide services to minors or individuals who require a legal guardian for healthcare decisions.

Customer Privacy

We take your privacy seriously. Please refer to our Privacy Policy for information about how we collect, use, and disclose your personal information.

Code of Conduct

You agree not to misuse the Website or Services. This includes, but is not limited to:

  • Impersonating others
  • Posting illegal, defamatory, or abusive content
  • Uploading viruses or malicious code
  • Using automated systems to access the Website
  • Violating intellectual property rights

Customer Accounts

Certain features may require registration. You agree to provide accurate information and maintain the confidentiality of your login credentials. You are responsible for all activities under your account.

Good Faith Estimate (U.S. Only)

In accordance with the No Surprises Act, if you are not using insurance, you are entitled to a Good Faith Estimate of costs. Additional services, forms, and renewal fees may apply. See our Pricing Page or reach out for more details.

Termination

We reserve the right to terminate your account or access to the Website for any violation of these Terms, at our sole discretion, without notice.

Disclaimer

The Website is for informational purposes only and does not constitute medical, psychological, or legal advice. Always consult a qualified professional before making decisions regarding your health or legal rights.

Animal Human is not a medical or mental health provider. The information on the Website should not be used to diagnose or treat any condition. If you are in crisis, please contact emergency services or a licensed healthcare provider.

Refund Policy

All sales are final unless otherwise stated. Refunds for consultation fees may be issued only if a therapist does not approve your ESA letter. Certain digital products, including letters, forms, and IDs, are non-refundable once issued. See our full Refund Policy on the Website.

Shipping & Delivery

Physical products will be shipped to U.S. locations only. Risk of loss passes to you upon delivery to the carrier.

Testimonials

Any testimonials or endorsements reflect individual experiences. We do not guarantee similar results for all users.

No Guarantee or Warranty

We make no guarantees regarding the outcomes of using our Services. The Website and Services are provided "as is" without warranties of any kind.

Limitation of Liability

To the fullest extent permitted by law, Animal Human is not liable for any indirect, incidental, consequential, or punitive damages arising out of your use of the Website or Services. In no event shall our liability exceed the amount paid by you for Services.

Assumption of Risk and Indemnity

You assume all risks associated with your use of the Website and agree to indemnify and hold Animal Human harmless from any claims, losses, or damages arising out of your use or misuse of the Services.

Intellectual Property

All content on the Website is the property of Animal Human or its licensors. Unauthorized use, reproduction, or distribution of content is prohibited.

Trademarks

All trademarks, logos, and service marks on the Website are the property of Animal Human or third parties. You may not use them without our prior written permission.

User Submissions

Any information you submit to the Website becomes the property of Animal Human. We may use your submissions for marketing or other business purposes, subject to applicable privacy laws.

Third-Party Content

The Website may contain links to third-party sites. Animal Human does not endorse or control these sites and is not responsible for their content or privacy practices.Miscellaneous Terms

  • SMS Consent: By providing your phone number, you agree to receive text messages. Reply STOP to unsubscribe.
  • CAN-SPAM Compliance: You may unsubscribe from email communications at any time.
  • Export Controls: You agree to comply with all U.S. export laws.

Dispute Resolution and Arbitration

All disputes shall be resolved by binding arbitration in San Diego County, California. You waive any right to a jury trial or class action. Claims must be brought within one year of the event.

Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions.

Severability and No Waiver

If any provision is found unenforceable, the remaining terms will remain in effect. No waiver shall be deemed a waiver of any other term.

Contact Us

If you have any questions, contact us at support@animalhuman.co:

Animal Human LLC
Email: support@animalhuman.co