An Emotional Support Animal (ESA) provides comfort and emotional support to individuals with qualifying mental or emotional health conditions. Unlike service animals, ESAs are not individually trained to perform specific tasks.
Eligibility is determined through an evaluation by a licensed mental health professional. If they determine that an Emotional Support Animal is appropriate for your circumstances, they may issue an ESA letter.
Complete your online assessment. Connect with a licensed mental health professional. Complete your evaluation. If approved, receive your ESA letter electronically.
Most evaluations are completed within 24–48 hours, although timing may vary depending on provider availability and your state's requirements.
If approved, your ESA letter is issued by a licensed mental health professional in accordance with applicable state requirements.
A valid ESA letter may help support a request for reasonable housing accommodations under the Fair Housing Act (FHA). Housing providers evaluate accommodation requests based on applicable laws and individual circumstances.
No. There is no official federal registry for Emotional Support Animals. A legitimate ESA letter comes from a licensed mental health professional—not from an online registration database.
Many housing providers request a letter dated within the previous 12 months. We recommend renewing your ESA letter annually if you continue to need one.
Dogs and cats are the most common Emotional Support Animals, although other domesticated animals may qualify depending on your individual situation and your licensed mental health professional's evaluation.
Yes. Your assessment and personal information are handled securely and confidentially throughout the evaluation process.
If a licensed mental health professional determines that an ESA letter is not appropriate based on your evaluation, one will not be issued.
Our customer support team is happy to help with questions about eligibility, applications, evaluations, renewals, or your existing ESA letter.
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